Q: What certificates do you have? Can I download test reports?
A: We have BRC A+ grade, ISO9001, ISO14001, FSC, FDA, etc., certificates and SGS test reports. We can send you any test report privately if you need it.
Q: Are your products compliant with international safety standards?
A: Full compliance with BRC, ISO13485, ISO 9001/14001 certificates, and FDA.
Q: Are the bamboo and wood products treated with chemicals? Are they food-grade?
sitting for too long, heavy objects are pressed for a long time, pat the surface of the leather cloth with your hands, and stretch on both sides
Q: Do you offer custom branding? What's the minimum order for OEM?
sitting for too long, heavy objects are pressed for a long time, pat the surface of the leather cloth with your hand, and stretch on both sides
Q: Can you use moisture-proof packaging? Do you offer pallet customization?
A: Yes, we can use moisture-proof packaging. Customized pallet and loading container requirements are welcome.
Q: How long is the production lead time? Which ports do you ship from?
A: Production time depends on size, packaging, and quantity.
For ready stock items, within 3 days after payment.
For customized items, about 30 days after payment.
The departure port is Tianjin Port, China.
Q: Do you accept LC at sight? Can I pay in EUR?
A: Yes, LC at sight is acceptable. Payment in EUR is also acceptable.
Q: Are samples free? How long does sample delivery take?
A: For standard samples, we can send them for free. For customized samples, a mold fee is usually required (refundable upon order placement).
Q: What are your standard payment terms for new customers?
A: New clients typically start with: 30% deposit + 70% balance before shipment (TT), LC at sight, or PayPal (for samples under $500).
Q: Do you offer volume discounts? How are prices adjusted for long-term contracts?
sitting for too long, heavy objects are pressed for a long time, pat the surface of the leather cloth with your hands, and stretch on both sides
Q: What shipping methods do you support?
A: Express: DHL/UPS for samples (7-10 days). Sea/Air freight: FOB/CIF terms available. Full container load (FCL) optimization.
Q: If I have other products in smaller quantities, can I send them to you for loading the container together?
A: Yes, we are glad to help customers load other products together. To save time and effort, we can also assist in purchasing other products.
Q: What if my shipment has customs problems?
A: We have a professional team with over 15 years of experience to help customers solve shipping/customs issues.
Q: What should I do if the packaging is damaged upon receipt?
A: We send loading photos after loading the container to confirm goods are intact when shipped. If necessary, we load extra packaging material for replacement upon receipt.
Q: What if the received goods fail quality inspection?
A: We normally accept third-party inspection before delivery. After delivery, we guarantee: ✔ Free replacements for defective items (report within 7 days with evidence) ✔ Refund option for major non-conformities.
Q: Do you provide design/engineering support?
A: Our services include: 3D prototyping, Pantone color matching, and Bilingual packaging artwork proofing.
Q: Do you offer inventory management for recurring orders?
A: Our professional sales team provides monthly replenishment alerts.
Q: How do you handle holiday season delays?
A: We make advance production plans before holidays to guarantee safe stock. Provide 90-day advance reminders before Chinese holidays.
Q: What contingency plans exist for delays?
A: Immediate actions include: Alternative shipping routes, Partial shipments, Penalty discounts for delays >30 days.
Q: Are your factories socially compliant?
A: All facilities pass: SEDEX audits, SMETA 4-pillar assessments.